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The player from Brazil is complaining with regard to the lengthy verification approach. The grievance was shut as settled as the player confirmed productive verification.
Le solicitamos que se ponga en contacto con nosotros a través del chat en línea para resolver esta situación de manera rápida.
Regardless of the problems group's suggestion to cooperate While using the On line casino, the participant stood business on his decision. As a result, because of lack of cooperation in the player's facet, we were not able to help even more and needed to reject the criticism.
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After distributing the proper files a number of instances, which include a reissued financial institution card and linked statements, the account was sooner or later verified. The withdrawal was efficiently processed, along with the criticism was marked as resolved by us.
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just after many communications with each the casino and her lender, the player was unable to deliver the requested documents for additional verification. For that reason, the grievance was rejected due to an absence of reaction and the inability to investigate even more.
right after a number of exchanges, the On line casino had verified the participant's account. nonetheless, the casino afterwards found the player experienced a replica account, which was a violation in their terms and conditions. Because of this, the player's account was blocked. The participant didn't reply to more inquiries, bringing about the criticism staying turned down.